Frequently Asked Questions
Orders & Shipping
How fast is shipping & where does it come from?
How fast is shipping & where does it come from?
Orders placed before 12pm PST will ship within 2 business days. Average shipping times depend on the carrier, but can take 1-5 business days in the US.
* International orders vary based on the country and shipping carrier selected at checkout.
Where can I track my order?
Where can I track my order?
Your order # and tracking information will be in your email. If you need help looking up your order information, our customer support will be able to help! Contact us here.
I need to change something in my order, what do I do?
I need to change something in my order, what do I do?
You can make changes to your order within the first 12 hours if the order has not been shipped yet. Keep in mind, orders ship same day Monday-Friday before 12AM. You can always reach out to our customer support and while we cannot guarantee changes, we will try to help to the best of our ability.
Do you offer international shipping?
Do you offer international shipping?
Yes, we ship worldwide shipping, the cost is calculated at checkout based on your country and desired shipping speed/carrier.
Returns & Exchanges
How does the 30-day Money Back Guarantee work?
How does the 30-day Money Back Guarantee work?
Packaged and sealed Proud & Free products are eligible for the 30-day money back guarantee. Products that are opened or damaged are not eligible for a return due to safety standards.
How can I return my order?
How can I return my order?
If your order is in its original packaging, contact our customer support team here. If you are still eligible for a return, they will be able to give you all of the necessary instructions to complete your return.